HAVE QUESTIONS?

Frequently Asked Questions

How to care for my recycled nylon bag?

Each ByRoomie piece is thoughtfully crafted by talented artisans in India, using recycled nylon that’s been reimagined into something beautiful and built to last. Because our materials have lived a former life, every bag carries its own character and subtle quirks.

These gentle variations are a natural part of working with recycled textiles. You may notice small differences in weave, texture, colour placement, or tiny imperfections. Rather than flaws, we see these as part of your bag’s unique story, the charm of slow fashion and mindful making.

Common natural variations may include:

  • Slightly uneven stripes or weave patterns
  • Minor loose threads
  • Small pulls in the fabric
  • Tiny holes under 5mm
  • Natural fibre markings
  • Subtle differences in size or shape due to handcrafting

Just like people, no two bags are exactly the same and that’s what makes yours special.

Looking After Your Bag

To help your bag stay looking its best:

  • Gently spot clean with a damp cloth where needed
  • Avoid extended exposure to direct sunlight to reduce fading
  • Your bag may arrive flat — simply give it a light stuff to help it find its shape
  • Be mindful that bright or bold colours may transfer onto light clothing

A little care goes a long way and your bag will love you for it

Where are your products made?

Our products are designed in Australia and we work with a select few manufacturers in India & China that we have built up a strong trustworthy working relationship with.

Quality is important to us, which is why we have chosen to work with factories and suppliers that work with many other designer brands.

Are By Roomie bags vegan?

Yes, Yes and Yes!!

What are yor payment options?

We currently offer Visa and Mastercard credit card payment, Apple Pay,Paypal & Afterpay.

Do you offer pick up options or click and collect?

Our despatch team is based in a private warehouse, so unfortunately we are not able to offer pickups.

Do you support sustainability?

It is important to us to treat our planet with respect and not leave a footprint behind, we are committed to providing our customers quality, lasting products.

We choose eco friendly, sustainable packaging for our products which can be turned into fertiliser.

It is our promise to keep reviewing where By Roomie can put in further sustainable practices to be proud we are doing our part.