HAVE QUESTIONS?

Frequently Asked Questions

How to care for my neoprene bag?

Originally known only for wet suit material, neoprene is now a diverse material used by many day to day.

Once cared for right this material can last you forever but like us all a little TLC is required.

HELPFUL TIPS.

Preferably hand wash in water below 40 degrees

Material can be placed inside a mesh lingerie bag and machine washed on a cool, gentle cycle with a mild washing aid.

Once washed or wet hang to dry to avoid stubborn creases.

Dont overexpose to water, heat or light.

Alcohol, acetone, and oil are way harsh solvents. Instead, use a gentle soap to hand wash your bag.

Where are your products made?

Our products are designed in Australia and we work with a select few manufacturers in China that we have built up a strong trustworthy working relationship with.

Quality is important to us, which is why we have chosen to work with factories and suppliers that work with many other designer brands.

Are By Roomie bags vegan?

Yes, Yes and Yes!!

What are yor payment options?

We currently offer Visa and Mastercard credit card payment, Apple Pay,Paypal & Afterpay.

Do you offer pick up options or click and collect?

Our despatch team is based in a private warehouse, so unfortunately we are not able to offer pickups.

Do you support sustainability?

It is important to us to treat our planet with respect and not leave a footprint behind, we are committed to providing our customers quality, lasting products.

We choose eco friendly, sustainable packaging for our products which can be turned into fertiliser.

It is our promise to keep reviewing where By Roomie can put in further sustainable practices to be proud we are doing our part.