RETURN POLICY

All enquiries regarding returns or exchanges need to be emailed to hello@byroomie.com.au Items sent back to us without first requesting a return will not be accepted.

Returns & exchanges

Please be mindful when selecting your items as we are unfortunately unable to make any changes to your online order once it has been placed. This includes cancelling the order, updating the address and changing the delivery service, as well as applying discount codes.

Please be mindful when selecting your items as we do not offer refunds.

We will accept returns for store credit for full-priced items. A return must be initiated and approved via our customer service portal as a form is required.

The items must be sent back to our warehouse at your cost and arrive in unused, fully-packaged and original condition.

We will then provide a store credit voucher for the product cost, minus shipping paid. We recommend returning using tracked postage as any lost parcels are not the responsibility of By Roomie.

Refunds & Faults

Please note, By Roomie is not required to provide a refund for change of mind or incorrect selection however we will happily replace items that are deemed faulty or offer a store credit for return of a full-priced, unused, fully-packaged item if contacted within 14 days of delivery receipt. Any returns made after this time will not be accepted for a return (unless delayed due to postage & handling). A return must be initiated and approved via our customer service portal as a form is requiredSale items

All purchases on sale items are final. We do not accept returns or provide exchanges of any kind, on sale items. Items purchased using a welcome code are eligible.

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